Hello
So I got the separate modem, plugged it in as instructed by the support person I had to call because there was not information, I plugged it in the (a) of the scehma below:
_______
/ \
/ a b \
\ c /
\_____/
This didnt work at all, the upstream signal is varying wildly between 20 and 55, which I read on the web is a very bad sign, and I see various error messages. I tried plugging it in ©, and it works, but then I cannot use my Horizon box, which was plugged in the © and as far as I understand can only be plugged in the ©.
Adriana, I had enough. It’s not me, it’s you!
So…
At what conditions would it be possible to cancel the Horizon subscription and only keep the Internet, also at a price that matches the actual download speed observed, ie about 20 ?
Cheers